Delivery & Returns

Standard Delivery

We offer free UK standard delivery on all orders £50.00 and over.

The delivery cost for orders under £50.00 is £4.99.

All orders are delivered within 7 working days of date of order. 

Express Delivery

Express delivery is available on selected products for and additional £9.95.

Orders placed with express delivery will be delivered within 2 working days.

Returns

Returns will be accepted on all products within 30 days of receipt providing they are in their original condition.

We do not accept returns on items that have been received over 30 days ago.

We also offer free and hassle free returns on all items. Just let us know within 7 days of receiving your order that you would like to return it and we will arrange for the delivery of your return. All items must be in their original condition.

Any amount paid for shipping in non-refundable.

We are more than happy to arrange a replacement of your product if you think a different item would be more suitable. The first replacement product is free of charge, each replacement after is charged at £25.00.

The fee of £25.00 is also charged if you decide to return a product after we have sent a replacement of the original product purchased.  

Returns between day 15 and 30 must be paid for by the customer although we are happy to arrange the delivery.

How to return your order

1. Contact us via the contact form on the contact page or via email at info@craftedhomedecor.co.uk - please include your order number in your email.

2. Package the items back into it's original box, using strong parcel tape to seal the parcel.

3. A collection will be arranged from any UK address, or a pre-paid label can be provided for you to attach to the parcel for you to drop off at your local parcel shop or post office.

Access to a printer is required to print the returns label. If no printer is available, we can post you the returns label in time for your collection.

Postage will be paid by us if within 14 days, postage will be paid by the buyer from days through 15 - 30.

4. Once we have received your order, we will inspect the item(s) to be sure they are in the original condition and your refund will be processed within 3 working days to the original payment method.